Formerly, some charging piles had the problem of high failure rate, resulting in users not being able to charge properly. Therefore, it is crucial to strengthen the maintenance and management of charging piles. Relevant departments can establish a regulatory mechanism to require charging post operators to carry out regular maintenance and overhaul to ensure the normal operation of charging posts. At the same time, a unified complaint handling mechanism should be established so that users can reflect problems and get them solved in a timely manner.